Are you looking for help Gorgeous? You've come to the right place.
We are happy to accommodate a return for a store credit or exchange on any of our unopened hair extensions (wefts, clip-ins, ponytails, puffs, closures, frontals, wigs or bundles) within 14 days of shipping date.
Kindly note, if the security bands on the extensions have been opened or tampered with, we will not be able to accept your product back for a store credit or exchange, due to hygienic reasons.
Also, we will not be responsible for paying for your own shipping costs for returning your item. We recommend you send it back via tracked and signed for mail so that it arrives back to us safely, also we cannot take liability for any lost returns in the post. Once we have received your return, provided it meets our criteria stated above, we will process your store credit or exchange.
All of our growth kit accessories and any non hair products are final sale. Thank you for your understanding.
For packages labeled Returned to Sender, Undeliverable, Wrong Address, duty not paid or not picked up. We will issue a store credit less shipping fees and a 10% restocking fee.
Additional information -
• All custom and special orders are final sale.
• Orders cannot be cancelled after 24hrs of being placed.
• Discount codes cannot be combined or applied after a purchase is made.
Please allow 1-5 business days to process your pre-order (items may arrive separately if you have purchased multiple items). We ship Monday through Friday, excluding weekends and UK holidays. Please note that weekends and holidays do not count as business days. Shipping times will depend on your location. For more information, please click below.
Once shipped, please allow 4-7 days depending on where you live. Wigs are made to order; please allow 15 days for pre-orders.
You the customer is responsible for all taxes and duties. We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.
The following is the normal delivery time of the orders to different countries:
United States and Canada 2-3 Business days after processing
Other Countries 3-5 Business days after processing
United Kingdom 6-10 Business days after processing
Brazil, Military address or P.O. Box address (EMS) 15-20 Business days after processing
95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors we appreciate your understanding and patience.
As the DHL and FedEx cannot ship the package to military address or P.O. Box address, please leave your physical address and your phone number when you make an order.
If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
Before checking out, please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.
Cloud Curls mimic what is traditionally labelled 4b - 4c hair which is tightly coiled and when conditioned thoroughly can resemble soft, cloud like texture.
Spring Curls mimic what is traditionally labelled 4a hair which curl pattern resembles both tight and loose S curls. When conditioned thoroughly can resemble bouncy springs or oriental noodles, when it is dry it is less defined.
Corkscrew Curls mimic what is traditionally labelled 3c hair which curl pattern resembles ringlets.
Just like your own hair, G2G extensions can be washed, twisted out, straightened, dyed and blow-dried. In order to preserve and extend the lifespan of your G2G extensions, we suggest to always use our Triple Action Treatments available in our Growth Kit section & heat protectant spray prior to styling your set. Also, if you would like a kinky straight style we advise purchasing a straight extension instead of straightening curly hair.
Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your hair. While our own hair may be able to handle a high heat setting, our hair is also constantly getting nourished from the scalp, whereas hair extensions don't get that sort of constant nutrition.
The lifespan of G2G extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of G3G extensions is 6 months up to a year or longer, depending on the general care they receive.
113g is the equivalent of one (1) half head set of hair. This will add normal density/volume with your all your own hair left out contains 6 tracks with 16 clips
226g is the equivalent of one (1) full head set of hair. This will add full density/volume with your all your own hair left out or in contains 12 tracks with 32 clips